These Terms and Conditions govern the relationship between {{company}} and anyone who uses the website {{site}} and orders advertising services through it. Please read them carefully — by placing an order you confirm that you have read and fully accept them.
1. General provisions and definitions
1.1. These Terms and Conditions (the “Terms”) form an agreement between {{company}} (the “Provider”, “we”) and any person who visits the website, places an order or uses the services offered (the “Client”, “you”).
1.2. For the purposes of these Terms:
- Website — the website available at {{site_url}}, including all of its sub-pages.
- Service — the broadcasting of advertising content on the LED screens operated by the Provider, together with related services for producing or adapting advertising creative.
- Advertising package — a predefined combination of broadcasting period, minimum airtime in minutes and number of advertising positions (screens).
- Position — one LED screen on which the advertisement is displayed. Packages are offered for 1 or 2 positions.
- Order — a request submitted by the Client through the Website or by any other written means.
- Consumer — a natural person acquiring a service for purposes outside their trade or profession, within the meaning of the Bulgarian Consumer Protection Act (“CPA”).
1.3. The Terms apply in the version published at the time the Order is placed.
2. Provider details
- Legal name: {{company}}
- Trading name: {{brand}}
- Company ID (EIK): {{eik}}
- VAT number: {{vat}}
- Registered address: {{address}}
- Telephone: {{phone}}
- E-mail: {{email}}
- Business hours: {{hours}}
- Supervisory authorities: the Bulgarian Commission for Consumer Protection (CPC) and the Commission for Personal Data Protection (CPDP).
3. Subject and scope of the services
3.1. The Provider broadcasts video and static advertising content on LED screens located in public places in the city of Varna, Bulgaria.
3.2. The exact locations of the screens are described on the Website. The Provider reserves the right to change the technical characteristics of the screens, provided this does not materially reduce the agreed visibility of the advertisement.
3.3. Advertisements are broadcast in rotation with those of other clients. The airtime stated in a package is the minimum guaranteed total broadcasting time for the whole period.
3.4. At the Client’s request the Provider may produce a professional advertising video or reformat one supplied by the Client. This service is commissioned and paid for separately, on an individual quotation.
4. Placing an order and concluding the contract
4.1. An Order is placed by adding one or more Advertising packages to the cart and completing the required details at checkout.
4.2. Before final confirmation the Client can review the selected packages, adjust quantities and the number of positions, and correct any input errors.
4.3. By pressing the order button the Client makes a binding offer to conclude a contract and confirms awareness of the obligation to pay.
4.4. The contract is concluded at the moment the Provider confirms the Order by electronic message to the address supplied by the Client.
4.5. The Provider may decline an Order if the requested period is not technically or commercially available, the details supplied are incomplete or manifestly incorrect, or the advertising content conflicts with the law or with section 6 below.
4.6. The contract is concluded in Bulgarian or English, according to the language selected on the Website, and is stored by the Provider.
5. Prices and payment
5.1. All prices on the Website are quoted in Bulgarian leva and in euro and are exclusive of VAT, unless expressly stated otherwise. VAT at {{vat_rate}}% is added and shown separately at checkout.
5.2. The price for the whole period is stated in each package description and depends on the selected period and the number of positions ordered.
5.3. The Client may pay:
- by debit or credit card — the payment is processed by a licensed payment provider on a secure page. The Provider neither receives nor stores your card details;
- by bank transfer against a proforma invoice — the invoice is issued and sent by e-mail within one working day of the Order being confirmed.
5.4. Card payments are charged at the moment the payment is confirmed. Bank transfers are treated as paid on the day the amount is credited to the Provider’s account.
5.5. Broadcasting starts after payment has been received and the advertising materials have been approved, unless otherwise agreed in writing.
5.6. The Provider issues an invoice for every paid Order. The Client must supply correct billing details; subsequent corrections are made in accordance with applicable tax legislation.
6. Requirements for advertising materials
6.1. The Client supplies the advertising content in time for technical checks before broadcasting begins — as a rule no later than three working days before the agreed start date.
6.2. The technical requirements (resolution, format, duration, frame rate) are provided by the Provider when the Order is placed and are published on request.
6.3. The Client declares and warrants that:
- it holds all necessary rights in the materials supplied, including copyright and related rights, trade mark rights, and rights in images and music;
- it has the consent of any individuals whose image or voice appears in the materials;
- the content does not breach applicable law, public morals or fair commercial practice.
6.4. The Provider may refuse to broadcast content that breaks the law; contains discrimination, violence, pornography or hate speech; is misleading or amounts to unfair competition; advertises goods or services whose advertising is prohibited; or infringes the rights of third parties. Any refusal is given in writing with reasons, and the Client is given the opportunity to supply corrected content.
6.5. Responsibility for the content of the advertisement rests entirely with the Client. If third parties bring claims, the Client shall indemnify the Provider for all damages suffered and costs incurred.
7. Broadcasting, deadlines and reporting
7.1. Broadcasting takes place within the agreed period according to a schedule set by the Provider, respecting the minimum guaranteed airtime.
7.2. Short interruptions are possible due to maintenance, repairs, power failures, weather conditions or orders of the competent authorities. An interruption not exceeding 5% of the period is not treated as non-performance.
7.3. Where interruptions exceed that threshold, the Provider compensates the Client by extending the broadcasting period accordingly or, where that is not possible, by refunding a proportionate part of the amount paid.
7.4. On request, the Provider supplies a report of the broadcasts delivered during the relevant period.
7.5. The Client may replace the advertising clip during the period under the conditions set out in the relevant package description. Replacement must be requested in writing at least three working days in advance.
8. Withdrawal, termination and complaints
8.1. Consumer right of withdrawal. A Consumer within the meaning of the CPA has the right to withdraw from a distance contract without giving reasons within 14 days of its conclusion, by notifying the Provider unambiguously at {{email}}.
8.2. Where the Consumer has expressly requested that performance begin before the 14-day period expires, they owe a proportionate part of the price for the service actually supplied up to the point of withdrawal. Under Article 57 of the CPA, the right of withdrawal does not apply to services that have been fully performed, provided performance began with the Consumer’s express prior consent and their acknowledgement that they would lose the right of withdrawal.
8.3. The right of withdrawal under 8.1 does not apply to Clients acting in the course of their trade or profession.
8.4. Termination by the Client. On termination by the Client after broadcasting has begun, amounts paid for the period already broadcast are non-refundable. The parties shall agree in good faith the terms applicable to the unbroadcast remainder.
8.5. Termination by the Provider. The Provider may terminate the contract for material breach by the Client, including supplying content in breach of section 6, after written warning and a reasonable period to remedy the breach.
8.6. Complaints. Complaints are submitted in writing to {{email}} within 14 days of the non-conformity being identified. The Provider responds within 14 days of receipt.
9. Liability and limitations
9.1. The Provider exercises due care to deliver uninterrupted, high-quality broadcasting, but does not guarantee any particular commercial result, sales volume or number of contacts arising from a campaign.
9.2. The Provider is not liable for damage arising from force majeure, including natural disasters, prolonged power outages, vandalism, acts of war or acts of public authorities.
9.3. In all cases the Provider’s liability for pecuniary damage is limited to the amount paid by the Client under the relevant Order.
9.4. The limitations in this section do not apply in cases of intent or gross negligence, nor where liability cannot be limited under mandatory law.
10. Intellectual property
10.1. The Website, its design, structure, texts, images and source code are protected and belong to the Provider or its licensors.
10.2. Copying, reproducing or using content from the Website for commercial purposes without prior written consent is prohibited.
10.3. The Client grants the Provider a non-exclusive right to use the advertising materials supplied solely for the purpose of performing the contract, for the duration of the campaign.
10.4. The Provider may include images from a completed campaign in its portfolio, unless the Client objects in writing.
11. Personal data
11.1. Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.
11.2. Detailed information about the purposes, legal bases, retention periods and your rights is set out in the Privacy Policy, which forms an integral part of these Terms.
11.3. Information about the cookies used is available in the Cookie Policy.
12. Dispute resolution
12.1. The parties shall endeavour to resolve all disputes by mutual agreement.
12.2. Consumers may refer a dispute to a conciliation commission at the Commission for Consumer Protection, or use the European Commission’s Online Dispute Resolution platform.
12.3. Disputes not settled out of court fall within the jurisdiction of the Bulgarian courts under the applicable rules of jurisdiction.
13. Changes to the Terms
13.1. The Provider may amend these Terms following changes in legislation, in the services offered or in how the Website operates.
13.2. The current version is published on this page together with the date of the last update. Contracts already concluded remain governed by the version in force at the time of their conclusion.
14. Final provisions
14.1. Matters not covered here are governed by applicable Bulgarian law, including the Obligations and Contracts Act, the Consumer Protection Act and the Electronic Commerce Act.
14.2. If any individual clause is declared invalid, this does not affect the validity of the remaining clauses.
14.3. Correspondence between the parties is conducted by e-mail at the addresses given and is treated as being in writing.
Last updated: {{updated}}